Refund policy

Every bowling ball sold here is new in box, undrilled, and never thrown.

Returns

You can return a ball for any reason within 14 days of the delivery date, as long as it is still undrilled, unused, and in its original box with the inserts that came with it.

Once a ball has been drilled, plugged, or thrown, it cannot be returned. Drilling is permanent, so please be sure of the weight and the model before you have any work done.

How to start a return

Call AJ's Pro Shop at 616-446-1732 or email ajsproshop@outlook.com with your order number and the reason for the return. We will confirm the return and give you the address to ship it to. Please do not send a ball back before you hear from us.

Return shipping

The buyer pays return shipping. We recommend a service with tracking and insurance, because bowling balls are heavy and can be damaged in transit. Original shipping charges are not refunded.

Refunds

Once we receive the ball and confirm it is undrilled and in its original box, we issue the refund to the original payment method within 5 business days. Your bank or card issuer may take a few more days to post it.

Damaged or wrong item

If a ball arrives damaged, or if you receive the wrong ball, call 616-446-1732 within 3 days of delivery. Keep the box and the packing material and take photos. We will get the right ball to you or refund you in full, at no cost to you.

Exchanges

Most of these balls are discontinued and only one is available in each weight, so we usually cannot exchange one ball for another. Return the ball for a refund and place a new order instead.

Questions

Call AJ's Pro Shop at 616-446-1732 or email ajsproshop@outlook.com.